FAQ

Questions
Frequently Asked Questions

  • How does the booking work?

    At any time, you can contact us by email or phone to answer your questions. To proceed with your reservation, simply fill out the online reservation form. We need your contact information (name, address, telephone and email address) for billing and delivery as required.

    For commercial, institutional, municipal events, you can write to us to get a quote. When everything is in order, you will only have to return a confirmation email to us in order to proceed with your reservation. For these events, it is possible to pay within 30 days net.

  • How can I pay the bill?

    All usual payment methods are accepted: cash, check, credit card, debit card, and bank transfer.

    Bank transfers (Interac transfers) must be sent to the following email address: info@airenjeux.com. You will need to enter your invoice number in question and use the password: “Party”.

    You can also pay cash on site at the time of delivery or during your pick-up. Employees do not carry change. Checks are accepted. However, if the check bounces, additional fees will be charged.

    Commercial, institutional and municipal customers have 30 days to pay their bill, otherwise additional fees will be charged. Residential customers must pay their bill when taking possession of the game, otherwise we reserve the right to refuse to return the equipment.

  • What happens on the morning of my event?

    A delivery person will show up on site before your event and will be happy to set up the game according to your requests. If you have a pick-up, you will have to go between 9 a.m. and 10 a.m. to 104 Émilien-Marcoux in Blainville to pick up your game and return it the next day between 8 a.m. and 8:30 a.m.

  • Can I pick up my equipment at your office?

    If you wish to avoid delivery and installation fees, you can go between 9 a.m. and 10 a.m. to 104 Émilien-Marcoux in Blainville to pick up your equipment and return it the next day between 8 a.m. and 8:30 a.m.

  • Why doesn't the name of my city appear in the price list for delivery?

    We offer delivery anywhere in Quebec. So it’s impossible to list all the cities. Contact us to find out the delivery price for your area.

  • How does the Good Weather Guarantee work?

    It is possible to cancel/postpone your reservation free of charge 24 hours before your event due to bad weather. It is important to call 24 hours before your reservation, otherwise the employees will have already prepared the trucks and their route for deliveries and the invoice will have to be paid in full. In addition, please note that we do not accept cancellations requested more than one day before your event, as the weather forecast too far in advance is rarely reliable.

  • Do you install the game yourself?

    Yes, when it comes to delivery, we take care of everything. We set up the inflatable games from A to Z and at the end of the day, we dismantle them for you.

Didn’t find the answer to your question? Put it down directly

Need answers? You’ve come to the right page. If you can’t find what you were looking for, please feel free to message us directly, we respond quickly to everyone.

Go ask your question!

A few comments

What people say about us

I highly recommend them!

“Extremely professional and friendly.” I have been a customer for years and service #1. The games are clean and in good condition. Food accessories are clean and well maintained. “I recommend it 100%!”

The Kine Workshops

Thank you very much!

” Excellent service!!!! Air en Jeu offers a wide variety of products of very good quality and with a lot of availability. The service received as a customer is always pleasant, simple and efficient. The staff is smiling, in a good mood and genuinely happy to do us a favor at my son birthday party!! »

Jen

Excellent Service

” I highly recommend renting inflatable games with Air en Jeux.” Their choice of inflatables is so diverse and their service is simply impeccable. On top of all that, they even offer delivery and installation! “Don’t hesitate to contact them for your next event!! “

Michelle Hajal

Our children thank you!

“An incredible company that has the pleasure and madness of our young people at heart!” Impeccable, professional and fast service: there is something for everyone! I recommend 10000%”

 

Maria Bevacqua

Thanks for the extra popcorn

“Very friendly courteous staff, the popcorn is excellent!” The rented product was clean and they thought to give me a bag of extra popcorn for free in case we ran out for the evening!! “I recommend him 100%”

Nathalie Leblanc

Thanks for everything!

“Efficient and fast delivery, we were lucky to have the popcorn machine, the slush machine and a big inflatable of excellent quality! Young and old were happy! I highly recommend Air in games! Super nice and courteous staff! »

Nathalie Romero

Very good service, thank you again

“I highly recommend renting inflatable games with Air en Jeux.” Their choice of inflatables is so diverse and their service is simply impeccable. On top of all that, they even offer delivery and installation! “Don’t hesitate to contact them for your next event!!”

Michelle Hajal
Close
Chercher...